Terms of use.

Registered name

Redefine Agency, obrt za ostale informacijske uslužne djelatnosti, vl. Karlo Puh

Register

Obrtni registar (Croatian crafts register), MBS 99198886

Registered seat

Benkovec Petrovski 49A, 49234 Benkovec Petrovski, Croatia

OIB

33722884448

Email

hello@redefine-agency.com

These terms of use (“Terms”) govern the use of the website redefine-agency.com (the “Site”), run by the entity listed above (“Redefine”, “we”). By using the Site you accept these Terms. Mandatory legal provisions always prevail.

The Site presents our services, projects, and way of working, and offers two ways to reach us: booking a call and sending an inquiry. Nothing on the Site is a binding offer. The service descriptions, timelines, and statistics describe how we work; they are not a promise of a specific result for your project.

Any engagement starts with a written offer or contract that sets the scope, price, timeline, and terms for that specific work. Where a written contract and these Terms overlap, the contract prevails for the question it regulates more specifically.

Nothing in these Terms limits mandatory consumer rights. Where Croatian or EU consumer law applies to a specific contract, it applies in full.

You must not use the Site for:

• fraud, misrepresentation, or violating the rights or privacy of others;
• malicious software, unauthorised probing, bypassing controls, or disrupting the Site;
• unapproved automated data collection or unreasonably loading the Site; or
• submitting content you do not have the rights or licences to use.

You keep the rights to what you send us through the inquiry form. You give us the permission needed to read it, store it in our mailbox, and respond — that is all.

Redefine and its licensors keep all rights to the Site, its content, design, code, and marks. You get a limited, non-exclusive, non-transferable right to view and use the Site for its intended purpose. Copying, resale, or republication is not allowed except where mandatory law permits it. Client work is governed by the contract for that work.

The Site relies on third parties — call booking runs on Cal (cal.eu), the inquiry form is delivered by email, and analytics are provided by Vercel and, when enabled, Google. Their services are governed by their own terms. We may change or remove an integration for security, rights, or loss of access, with reasonable notice where it materially affects you.

We do not exclude liability or rights that cannot lawfully be excluded, including mandatory consumer rights. We prepare the Site’s content with care, but we do not guarantee that it is complete, error-free, or continuously available. We are not liable for third-party services except where we expressly act in that role.

Towards business users, to the fullest extent permitted by law, we are not liable for indirect or consequential damage, lost profit, revenue, or expected savings arising from use of the Site. These limits do not apply to fraud, intent, gross negligence, or liability the law does not allow to be limited.

Send a written complaint about the Site to hello@redefine-agency.com. We will confirm receipt and, where Croatian consumer law applies, respond within 15 days.

If a consumer dispute is not resolved by written complaint, you may turn to the Court of Honour of the Croatian Chamber of Trades and Crafts, Ilica 49/II, 10000 Zagreb, sud-casti@hok.hr, or another competent body for alternative consumer dispute resolution. This does not limit your right to go to court.

Croatian law applies. A consumer keeps the mandatory protection of the law of their habitual residence and may turn to any court competent under applicable consumer law. For a dispute exclusively with a business user, the materially competent court at our registered seat has jurisdiction, unless a written contract says otherwise.

We may change these Terms because of legal, security, or Site changes. The new version will be published here with its effective date. Where new consent is required, we will ask for it explicitly.